Frequently Asked Questions

How do I get started?

The steps: open an account, clear KYC (usually under 10 minutes), deposit funds, and trade.

What are the fees?

A $0 starting rate with discounts for volume. Every rate is spelled out on the fees page.

How is my money safe?

Cold storage holds 95%+ of assets, Proof-of-Reserves attestations run monthly, an insurance fund above $300M stands ready, and every account carries 2FA.

How fast can I get funds out?

15 minutes covers most withdrawals. Expect a 24-hour hold on your very first withdrawal.

Which countries are supported?

180+ countries. Local regulation decides the product set available to you.

Is there a demo account?

Yes. Practice accounts are free, use virtual capital, and connect to live market data streams.

Do you offer API access?

You get REST, WebSocket and FIX connectivity once on an Advanced or Institutional plan.

Can I trade on mobile?

Biometric security is built into our apps, which run full-featured on iOS and Android alike.